Since adopting Omnea, global technology leader TeamViewer has completely overhauled its procurement process, shifting from processes built on the backbone of an ERP system to a modern, user-centric experience which employees love.
Alexander Pilsl
Director of Procurement
Software
1,500+
Göppingen, Germany
What problems needed solving?
Alexander Pilsl, Director of Procurement at TeamViewer, joined the company with a mandate to create a modern, value-driven procurement function, delivering spend control and risk management while maintaining a keen focus and track record of compliance that had already been established.
He quickly recognized that their existing procurement processes and tech ecosystem were not up to the task of supporting the procurement transformation required for TeamViewer, especially in the changing economic and regulatory environment. Built on the backbone of Microsoft Dynamics, the processes were highly manual and relied on multiple disconnected platforms like email, Microsoft Teams, Jira, and FreshService. This resulted in little visibility for the stakeholders involved and the procurement function being unable to drive meaningful value for the business.
“As a company with 1,500 employees spread across dozens of offices worldwide, our procurement process was compliance-driven and reactive. It wasn’t appropriately addressing key areas like value-driven procurement, ESG considerations, or risk management. Users lacked transparency and were often left in the dark, unsure of where they stood in the process or what to expect next.”
Alexander needed to find a solution that would leverage the existing ecosystem and processes, but connect them to the wider business through automation and orchestration.
How did Omnea help?
Faced with these challenges, TeamViewer needed a modern solution that could bring automation to the procurement function, connect the existing tech ecosystem, and create a better employee experience to drive user compliance and adoption. After a thorough RFP process involving over 50 internal stakeholders across Legal, InfoSec, Finance, and the end employees actually requesting to buy things, TeamViewer chose Omnea as their partner to support the procurement transformation needed at the company.
The flexibility of Omnea’s platform was a game-changer for TeamViewer. It enabled them to build upon what they already had, acting as the orchestration layer and connective tissue that now holds key systems together. Omnea’s centralised intake acts as the ‘front door’, ensuring requests from employees can be made within the same platform that is automating and orchestrating the remainder of the process.
“From centralised intake that makes it easy for users and loops in the right people at the right time, to fully automated and configurable renewal workflows. We orchestrate, we manage and operate a lot of our activity on the backbone of their platform.”
Automated approval workflows within the Omnea platform also sit at the core of the transformed procurement processes. All reviews & approvals required by process stakeholders, including Legal, InfoSec, Finance, etc., are now automatically routed to them at the right time, leveraging the enhanced conditional logic capabilities within Omnea’s no-code platform. The administrative burden of manually shepherding requests, and mental load of deciding which steps were required, has been removed.
Employees also benefit from a visual representation of the workflow their request will take once submitted, and are now able to collaborate in the same system as key process stakeholders.
”Omnea changed the perception of procurement within TeamViewer as drastically as moving from Windows 95 to an iPhone. It’s just that significant of a step forward in terms of what it looks and feels like to engage and use procurement services.”
What were the business impacts?
One of the most significant changes since implementing Omnea has been the shift in user experience, and resulting increase in employee compliance and adoption.
“What we learned after going live with Omnea is that users just love the process. It profoundly changed how we work and engage with them. The level of user-friendliness and the ability to involve the right people at the right time have been unmatched.”
Omnea’s centralised intake has brought unprecedented visibility of the procurement process to the wider business, and automated and orchestrated workflows free up the procurement function to be more proactive and strategic in their approach. The platform has improved collaboration across departments and drastically reduced the time and effort required to onboard and review suppliers, helping the procurement function to deliver on both the traditional goal of cost containment, but also fundamental supplier management processes relating to risk management and ESG.
As TeamViewer continues to grow and evolve, Omnea's ability to integrate seamlessly with existing systems—coupled with the flexibility of its no-code platform—enables the procurement function to remain agile and adapt to new challenges quickly. This ensures that TeamViewer can continue to scale efficiently while meeting the needs of all stakeholders.
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