"Omnea sets a single engagement path for requesters, my team, and key approval stakeholders. Now, we’re more focused on strategic priorities, and we can take a proactive stance when it comes to new requests and ongoing supplier management. It’s contributed to a significant cultural shift and operational efficiency."
Entrust is a global leader in fighting fraud and cyber threats with identity-centric security, protecting people, devices, and data throughout their lifecycles. The company serves customers and partners in 150+ countries, including highly regulated banking and finance, large enterprises, and government institutions.
Entrust's procurement and TPRM workflows bring together cross-functional experts from IT, Finance, Risk, InfoSec, Legal, Compliance, and specialist AI teams to ensure every engagement meets stringent security, policy, and regulatory standards. Application of these policies relied on human enforcement from Entrust's procurement team, who coordinated who to pull in, when, and for what depth of review — leading to inefficiencies that slowed cycle times and reduced ownership clarity.
Processes ran across four separate third-party tools for intake, approvals, supplier onboarding, TPRM, and renewals. Stakeholders had to jump between systems and side-channels to assemble context, resulting in manual shepherding, fragmented audit trails, and limited process visibility. Without an orchestration layer, it was tough to effectively integrate acquisitions, who came with their own processes and suppliers.
Entrust began the search for a solution that could consolidate its tech stack, transform policy into intelligent automated workflows, and allow the procurement team to focus on strategic work rather than process administration.
"Our procurement processes spanned multiple point solutions. Critical checkpoints relied on manual steps, and the team often had to orchestrate work between tools to bridge gaps — slowing decision-making. With no central visibility, workloads and ownership were hard to track, and bottlenecks were harder to spot."
— Leigh Hurrell, Procurement Director
After reviewing the market and their existing tech stack, Entrust selected Omnea as their unified platform for intake, approvals, and TPRM.
"Omnea sets a single engagement path for requesters, my team, and key approval stakeholders. Now, we're more focused on strategic priorities, and we can take a proactive stance when it comes to new requests and ongoing supplier management. It's contributed to a significant cultural shift and operational efficiency."
— Leigh Hurrell, Procurement Director
Entrust's process now runs with the same thoroughness and collaboration, but with less manual work, faster cycle times, and tighter control. Risk, InfoSec, legal, and finance are engaged exactly when needed; routing, reminders, and parallel approvals run automatically. Third-party risk is captured inside the request flow with conditional questionnaires in the Supplier Portal, so vendors complete only what's relevant and approvers review with full context.
With all supplier data centralized, Entrust has established a strong foundation for future growth — better prepared to integrate future acquisitions, compare supplier bases, and identify redundancies and synergies more efficiently.
"Omnea orchestrates intake, TPRM, and renewals end-to-end, so my team is proactive and our audit trail writes itself. We've gone from interpreting the process to being the custodians of the governance process. It's streamlined, traceable, and creates the control and visibility we were missing."
— Leigh Hurrell, Procurement Director
Entrust moved from four disconnected tools to one streamlined workflow for procurement and third-party risk management—automating manual handoffs, boosting visibility and control, and creating a scalable base for growth and acquisitions.
Leigh Hurrell
Procurement Director
Information Technology, Cybersecurity
3,000+
Minnesota, USA
What problems needed solving?
Entrust is a global leader in fighting fraud and cyber threats with identity-centric security, protecting people, devices, and data throughout their lifecycles. The company serves customers and partners in 150+ countries, including highly regulated banking and finance, large enterprises, and government institutions.
Entrust's procurement and TPRM workflows bring together cross-functional experts from IT, Finance, Risk, InfoSec, Legal, Compliance, and specialist AI teams to ensure every engagement meets stringent security, policy, and regulatory standards. Application of these policies relied on human enforcement from Entrust's procurement team, who coordinated who to pull in, when, and for what depth of review — leading to inefficiencies that slowed cycle times and reduced ownership clarity.
Processes ran across four separate third-party tools for intake, approvals, supplier onboarding, TPRM, and renewals. Stakeholders had to jump between systems and side-channels to assemble context, resulting in manual shepherding, fragmented audit trails, and limited process visibility. Without an orchestration layer, it was tough to effectively integrate acquisitions, who came with their own processes and suppliers.
Entrust began the search for a solution that could consolidate its tech stack, transform policy into intelligent automated workflows, and allow the procurement team to focus on strategic work rather than process administration.
"Our procurement processes spanned multiple point solutions. Critical checkpoints relied on manual steps, and the team often had to orchestrate work between tools to bridge gaps — slowing decision-making. With no central visibility, workloads and ownership were hard to track, and bottlenecks were harder to spot."
— Leigh Hurrell, Procurement Director
How did Omnea help?
After reviewing the market and their existing tech stack, Entrust selected Omnea as their unified platform for intake, approvals, and TPRM.
"Omnea sets a single engagement path for requesters, my team, and key approval stakeholders. Now, we're more focused on strategic priorities, and we can take a proactive stance when it comes to new requests and ongoing supplier management. It's contributed to a significant cultural shift and operational efficiency."
— Leigh Hurrell, Procurement Director
What were the business impacts?
Entrust's process now runs with the same thoroughness and collaboration, but with less manual work, faster cycle times, and tighter control. Risk, InfoSec, legal, and finance are engaged exactly when needed; routing, reminders, and parallel approvals run automatically. Third-party risk is captured inside the request flow with conditional questionnaires in the Supplier Portal, so vendors complete only what's relevant and approvers review with full context.
With all supplier data centralized, Entrust has established a strong foundation for future growth — better prepared to integrate future acquisitions, compare supplier bases, and identify redundancies and synergies more efficiently.
"Omnea orchestrates intake, TPRM, and renewals end-to-end, so my team is proactive and our audit trail writes itself. We've gone from interpreting the process to being the custodians of the governance process. It's streamlined, traceable, and creates the control and visibility we were missing."
— Leigh Hurrell, Procurement Director
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